Tell-tale signs you need to outsource IT support

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At one point or another, most business owners find themselves considering whether or not they should outsource their IT support or continue with their in-house operations. Whilst some larger businesses can cope with managing IT in-house, there are many compelling reasons why small and medium sized businesses should opt to outsource it. Here are some tell-tale signs that suggest you need to outsource your IT support to an external provider. 


Not backing up your files properly? Outsource the task to an IT support company that provides cloud storage benefits.

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Your staff are not backing up important data 

We cannot stress enough just how important it is to back up your business files and data. If you find that for one reason or another your staff are failing to abide to your data saving policy, or you do not currently have a policy in place, then it is time to outsource your IT support to a professional company. Businesses that fail to back up their data put themselves at greater risk of being unable to recover after a disaster.

A work place disaster can come in many forms, from human error, to floods, fires and power cuts. If you do not have backup copies of your data stored in external locations, you are going to struggle to recover your business and get it back up and running. By outsourcing your IT to an external company, you can have the peace of mind that they will back up all of your important data on their cloud or in their data centres.

You cannot afford to hire an in-house IT support manager 

Many small and medium sized businesses come to a point where they cannot manage IT support themselves, but they cannot afford to hire an in-house IT manager either. If you find yourself in this position, then it is time to consider the benefits of outsourcing. By outsourcing IT support to an external company you can reap all the benefits of having a professional team managing your networks, but without the cost and responsibility of actually employing that team of IT workers in-house. Instead of paying out an expensive salary and offering employee benefits, you will instead pay a single monthly fee for the services the IT support company provides you with.

IT issues are causing disruption in your workplace 

Whilst some IT issues can be easily resolved by non-technical users, the good old turn it off and turn it back on again trick is not always a valid solution. If you find that your staff are regularly being disrupted and disgruntled by IT issues, then it may be time to outsource. Remember your staff are not there to fix their computers, they are there to do a job and if they have to spend hours trying to resolve computer problems, your productivity levels are going to take a hit. By simply outsourcing IT support, you can allow your staff to get on with the jobs they were hired to do.

Today many IT support companies are able to fix their clients’ IT issues remotely. This prevents them from having to visit their clients’ workplace or spend hours on the phone with staff. By monitoring clients’ networks remotely, they can spot issues before they are even noticed by staff in the workplace and solve them before they become a problem for their clients.

Your security software and policies are outdated

With new viruses and malware being developed on a daily basis, it is now more important than ever that businesses of all sizes do everything they can to keep their IT networks protected. If they do not have the necessary security software and policies in place, they may find that their computer systems become infiltrated with viruses which can not only cause harm to important files, but lead to other issues such as stolen passwords and confidential business information. If you are not sure that your security software is up to scratch but are unable to afford expensive upgrades, it is another sign that you should outsource your IT support to an external company.


Is your IT system suffering from poor health? Improve its security by outsourcing support to an external company.

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IT support companies know just how important security is to their clients and therefore ensure they are equipped with the latest security software and tools to protect their networks. Whilst security software is expensive, it is more affordable for IT support companies as they can split the costs between their clients. One of the key benefits of outsourcing IT support is that they will ensure your system is secure and protected at all times. When upgrades are required, they will carry them out on your behalf, ensuring that your system remains guarded.

Your IT responsibilities are giving you a real headache 

Whilst entrepreneurs have a tendency to want to manage as many businesses processes as they can themselves, there comes a point when delegation and outsourcing is a must. If your IT responsibilities are getting in the way of you being able to do your job, then it is time to outsource them to a third party company.

Outsourcing your IT support will allow you to focus more on your business. Rather than having to divide your attention between multiple business processes, outsourcing your IT support will allow you to focus on what matters e.g. growing and supporting your business.


If you have been nodding along to the points highlighted in this article, then it is safe to say that you are experiencing tell-tale signs that you need to outsource your company’s IT support. With so many fantastic vendors to choose from, you are sure to find an IT company that can take care of your business’s needs and requirements, enabling you to focus on other important business processes.

Image credits: jeffwilcox & IntelFreePress


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