A lot of people think nothing of bringing in their computers for repair to just about anybody or any repair shop. More often than not, they will head to whoever is the nearest, or to the most convenient computer repair center. This is a big risk, considering how much value we put not only to our devices, but to the information we store in it.
We all need to start putting more care when choosing our repair specialists. Horror stories abound on how computer problems only got worse, and data got lost. Here are some things you need to find out next time you need help:
Know the nature of the problem
There are two general types of computer problems: hardware, and software. If you know which problem your computer has, then you can easily make a decision where to bring it for repair. Even though most repair shops claim they offer both services, you should still be wary. You would be better off handing over your computer to a repair center that specializes in either just hardware, or just software.
Know your options
Use the Internet and scout your area. With the proliferation of computer repair shops nowadays, there will surely be a good one nearby. But before heading out to them, see if they have a website where you can gauge their reputation, probably see how long they have been doing it. Maybe you can find reviews from reputable websites. Ask people you know for referrals, and if they can vouch for a particular repair shop’s services.
Know their competencies
We all have friends or neighbors who claim to know more than they actually do, and there is no shortage of self-proclaimed computer experts. They will even do it for you for free! But do not scrimp when it comes to saving your computer or your data. Go to a professional, someone who does it for a living, and maybe even someone with certifications. Not only are you guaranteed of real experience, some of them even offer money-back guarantees. Whenever possible, go to an authorized repair center for the brand of your computer.
Know how much
You know immediately they are ripping you off if they charge by the hour. Do not agree to that scheme and walk away. You should only be charged a flat rate for the services, and always ask how long it will take. Unless waiting for replacement parts, no repair should take more than a day.
Know their process
It is OK to ask, and they should discuss with you their process as much as they can. Do they backup the data first? Do they document what your computer is, including specs, to make sure everything gets returned to you in properly? Do they give you their contact numbers, and get yours too, in case there will be a change in the agreement after you leave their shop? A professionally-handled repair service should be serious about documentation.
You invest serious money for your computer, and you store valuable information in them. It’s just logical that you entrust the repair and maintenance of your computer to competent, experienced, and professional repair shops. Please visit www.computerrepairpros.com.au to get a full satisfaction for your computer repair service.